Social Security to implement changes

Social Security’s goal is to provide the best service possible to everyone who comes to us for help, whether they’re applying for disability benefits or getting verification of their Social Security number. By investing in new technologies and finding innovative, cost-effective ways to deliver service, we are able to reach this goal.

Technology is vital to delivering quality service, and we continue to provide more options for customers to do business with us over the Internet or through self-service kiosks. For example, my Social Security provides people who use the Internet a secure way to do business with us in an easy and convenient way at “http://www.socialsecurity.gov/myaccount”>www.socialsecurity.gov/myaccount.

We are making changes in the way we provide some services so we can serve the vast majority of Americans better and more efficiently. Most people won’t even notice the changes. So allow us to fill you in.

We will discontinue providing Social Security number printouts effective Aug. 1, 2014. These printouts have no security features and could be easily misused or counterfeited. If you need proof of your Social Security number and you do not have your Social Security card, you may apply for a replacement card by completing the Application for a Social Security Card and providing the required documentation. You’ll find the application online at www.socialsecurity.gov/online/ss-5.pdf. As always, we continue to work directly with other agencies to minimize the need for furnishing proof of your Social Security number.

In addition, effective Oct. 1, Social Security will stop providing benefit verification letters in our local offices. You can still get an instant letter online by creating a personal my Social Security account at www.socialsecurity.gov/myaccount, or by calling our toll-free telephone number at 1-800-772-1213 to request one by mail.

You may want to check out our webinar that aired live on January 9, “Benefit Verification Letters Online, Easy as 1-2-3.” The webinar explains how to establish an account on my Social Security, how to get a benefit verification letter and other services offered at our website. Watch the webinar at www.socialsecurity.gov/webinars.

We will strive to continue providing the best and most secure customer service possible. Learn more about Social Security and what we do for you at www.socialsecurity.gov.